Refund policy

Cancellations

 

Non-bespoke orders can be cancelled for a full refund within 48 hours of your scheduled fitting appointment, after which £99 will be deducted from your refund to cover reserved workshop time and administration.

Once production of a bespoke product has begun, the order cannot be cancelled or refunded.

Returns

Unused standard (non-bespoke) products may be returned within 14 days of fitting. Return postage is the responsibility of the customer unless the item is faulty or incorrect.

Bespoke or made-to-order products cannot be returned unless they are faulty or not as described.

This does not affect your statutory rights.

Damaged or Faulty Products

Please inspect your order on receipt and notify us as soon as possible if it is damaged, faulty or incorrect.

Where a fault is confirmed, we will repair, replace or refund the product as appropriate. See our 12 Month Warranty below for full details.

Refunds

Approved refunds are issued to your original payment method within 7 days. Your bank or card provider may take a further 5–10 working days to process the payment.

12 Month Warranty

All Van Storage Systems products are covered by a 12 month warranty against defects in materials and workmanship under normal use.

Covered

  • Manufacturing defects

  • Faulty materials

  • Drawer runner failure under normal use

  • Structural defects caused by workmanship

We will repair or replace the affected component at our discretion.

Not Covered

  • Normal wear and tear

  • Cosmetic damage

  • Misuse, abuse or accidental damage

  • Overloading

  • Water or chemical damage

  • Unauthorised modifications or repairs

  • Vehicle accident damage

  • Normal timber movement

  • Consumable items

Return to Base Warranty

All warranty claims are handled at our workshop in York, including systems fitted by our mobile fitting service.

The customer is responsible for returning the product or vehicle unless agreed otherwise.

Where appropriate, we may supply replacement parts for self-installation.

Making a Claim

Please provide:

  • Proof of purchase

  • A description of the fault

  • Clear photographs or videos

We may ask to inspect the product or vehicle before approving a claim.

Non-Warranty Repairs

If no manufacturing fault is found, or the issue is not covered by this warranty, we may charge for inspection, labour, parts and any agreed travel costs. We will always confirm any charges before carrying out work.

Transferable Warranty

The warranty may be transferred to a new owner with proof of the original purchase, provided the warranty period has not expired.

Statutory Rights

This warranty is in addition to your statutory rights under UK consumer law.